FAQ

Lodges – What Are They? Explanation of the Term "Holiday Apartments":

At our SchartnerAlm in South Tyrol, we use the term "Lodge" synonymously with "Holiday Apartment." We offer six exclusive lodges in various sizes, perfect for your vacation on the Ritten. Whether you're traveling alone, as a couple, with a small family, or in a larger group, you'll find the ideal holiday apartment in South Tyrol with us. Each lodge is individually designed and provides you with the utmost comfort, ensuring you can fully enjoy your stay in South Tyrol. Discover the variety of our lodges and experience South Tyrol at its best!

 

How to get here / No Access via Barbian:

It is ABSOLUTELY NOT advisable to travel with a motorhome or caravan via Barbian,
Saubach/Lengstein – exit Klausen/Chiusa, as the road is very narrow and mostly one lane! 
This could cause difficulties.We kindly ask you to choose the route via Bolzano North.

You can find more information on how to get here

 

Activities in Renon:

An overview of possible activities can be found [here].

 

Activities in bad Weather:

"There is no bad weather, only bad gear" – if you follow this saying, you know that beautiful and unique moments can be experienced outdoors in any weather. However, if the weather isn't too inviting or you prefer more relaxed indoor activities, we recommend the following:

• Shopping on the Ritten or in Bolzano
• Visiting an art exhibition or museum
• Wine tasting or visiting a winery
• Family board games (we have a selection available in the Kids' Zone – just ask)
• Sauna sessions or a wellness day with a day spa
• A cozy reading afternoon (we have a variety of books in our house library), and much more.

 

Bolzano:

Bolzano, the capital of South Tyrol, is well-connected and easy to reach from our SchartnerAlm. The city offers a fascinating blend of Alpine and Mediterranean cultures. In Bolzano, you can stroll through the historic arcades, visit the impressive Archaeological Museum with Ötzi, the Iceman, or explore the beautiful markets to discover local specialties. Bolzano is also an ideal starting point for excursions to the surrounding vineyards and the Dolomites. Whether you're into culture, shopping, or nature – Bolzano has something for everyone!

 

Differences Between Ritten Cable Car, Narrow-Gauge Railway, and Rittner Horn Cable Car:

• Ritten Cable Car: This cable car connects Bolzano with the Ritten Plateau, offering a convenient link between the city and the Ritten high plateau.

• Ritten Narrow-Gauge Railway: A historic narrow-gauge railway that runs from Oberbozen to Klobenstein. It serves as both practical transportation and a popular tourist attraction, providing stunning views of the Dolomites as it travels through the scenic Ritten Plateau.

• Rittner Horn Cable Car: A cable car leading to the Rittner Horn, specifically from Pemmern to Schwarzsee Spitze. Ideal for outdoor activities such as hiking, skiing, sledding, and more. It offers spectacular views of the surrounding Alpine region and the Dolomites.

 

Size of Parking Spaces:

At SchartnerAlm, we offer parking spaces in different sizes (60m², 80m², and 100m²) to meet your needs. You can use the [site plan] to get an overview and choose your favorite spot. The parking spaces are relatively long and narrow; for special requirements or requests, please mention this in your inquiry so we can take it into account when assigning a space.

 

Supervision at the BioPool:

Please note that our BioPool is available to all guests without restriction but without lifeguard supervision and at your own risk. Parents are responsible for supervising their children. As noted in the site rules, access to the pool area is only permitted for children under 12 when accompanied by a parent. We kindly ask all guests to close the gate to the pool area after entering or leaving.

 

Weather in South Tyrol:

The Ritten in South Tyrol is known for its mild climate, many sunny days, and pleasant weather year-round. Thanks to its sheltered location, you can enjoy warm summers with refreshing mountain air and mild winters with plenty of sunshine. The Mediterranean-Alpine climate ensures that you can fully enjoy nature, whether you're hiking or simply relaxing outdoors. No matter the season, the weather on the Ritten will always make your stay unforgettable.

 

What Is a digital Guest Book "GuestNet"?

The digital guest book "GuestNet" is our specially designed network, available free of charge to all guests of SchartnerAlm. Here, you can easily find all the information about your stay with us, including details about SchartnerAlm and the services and amenities offered on the Ritten Plateau. Additionally, you can conveniently reserve e-bikes, sauna sessions, and more, or order bread for delivery.

 

Proper Behavior in the Mountains:

• Be Informed in Advance: Check the current weather conditions, trail difficulty, and potential hazards like avalanches or rockfalls before your trip.
• Choose Suitable Routes: Select trails that match your fitness level and experience. Don’t underestimate the demands of the route, and if unsure, opt for an easier path.
• Follow Markings: Stick to marked trails and follow the signs. Avoid leaving the paths to protect nature and minimize the risk of accidents.
• Wear Appropriate Gear: Ensure you have suitable hiking shoes, weatherproof clothing, and, if necessary, hiking poles. For alpine tours, additional safety equipment like helmets and avalanche transceivers are recommended.
• Pick Up Trash: Take your trash with you and leave no waste behind. Follow the principles of "Leave No Trace" to protect the environment.
• Mind Your Fitness: Listen to your body and don’t overexert yourself. Plan regular breaks and stay hydrated to avoid dehydration.
• Respect Wildlife and Plants: Keep your distance from wildlife and don’t damage plants. Avoid stepping on flowers or sensitive vegetation.
• Safety Measures: Familiarize yourself with emergency contacts and stations in the area. Always carry a mobile phone and save important emergency numbers.
• Help Others: If you encounter other hikers in need, be ready to offer assistance. In serious emergencies, contact the rescue service immediately.
• Weather Conditions: Always pay attention to the weather forecast and be prepared to adjust your plans if conditions change suddenly.
• Have Fun: Enjoy the sun, the freedom, and the breathtaking nature. Let the surroundings inspire you and have a great time!

 

Proper Behavior at the Campsite:

Please refer to our [campground rules]. We kindly ask you to respect them so that you and other guests can have a pleasant stay at SchartnerAlm and enjoy a harmonious atmosphere.

 

Night's rest:

Quiet time is between 23.00 and 08.00. We ask you to respect this.

 

Late Check-In:

The reception is open from 8:30 AM to 1:00 PM and from 3:00 PM to 6:00 PM.

If you have a confirmed reservation and cannot arrive before 6:00 PM due to unexpected circumstances, please contact our reception in advance.

In this case, you will receive the following instructions:

• Please send us the IDs of all travelers and let us know if you need electricity.
• The reception will leave a key card and a list of useful information and instructions in a blue box for you.

Late check-in should take place by 9:00 PM at the latest, as we do not want to disturb other guests during their quiet hours.

 

Fast Check-In:

If you want to avoid long waits at reception, you can contact us in advance and send us your ID. We will then prepare the necessary information, allowing us to speed up the check-in process on-site.

In most cases, you will receive an email with detailed instructions and travel preparations a few days before your arrival.

 

Travel insurance:

You would like to prepare for the unexpected? we reccomend a travel insurance with europäische Reiseversicherung

 

Cancellation:

The term "cancellation" refers to the annulment or reversal of a booking, for example, in the travel or event industry. A cancellation can be initiated by either the customer or the provider and generally means that a previously made order or reservation is no longer valid.

Rejection:

A rejection is the notification that an agreement or booking will not take place as planned. Rejections can occur for various reasons, including health, organizational issues, or unforeseen circumstances. Communicating a rejection is important to inform all involved parties in a timely manner and, if necessary, offer alternatives. In many cases, rejections are accompanied by apologies or may incur costs, especially when made at short notice.

 

Cancellation Terms:

Cancellation terms are the contractual conditions that specify the circumstances under which and the deadlines by which a booking can be canceled without the customer incurring financial losses. These terms vary by provider and may include time limits, fees, or special circumstances under which a penalty-free cancellation is allowed.

 

Cancellation Risk:

Cancellation risk refers to the possibility that a booking or agreement may be canceled, which can have negative financial impacts for both the customer and the provider. For customers, this means they may lose money already paid or face additional cancellation fees. Providers, on the other hand, face lost revenue and increased administrative efforts. Managing cancellation risk and its conditions is therefore a crucial aspect of booking planning. To avoid extra costs, we offer cancellation protection insurance.

 

Cancellation Protection Insurance:

Cancellation protection insurance is a special type of insurance that protects customers from the financial risks associated with a cancellation. This insurance typically covers the costs that arise in the event of a cancellation, ensuring that the customer does not have to bear the full amount. Cancellation protection insurance is especially common in the travel sector and provides additional security for customers in case unforeseen events require a cancellation. The exact coverage and terms vary depending on the provider and the insurance policy. 
Travelers who do not opt for cancellation protection insurance consciously choose to bear the economic risk of a cancellation and are thus required to pay compensation (according to the cancellation terms) to the travel provider/hotel/campsite.